Frequently Asked Questions and Answers

1. What do I need to get a website

• Web Address

Your web address or domain name acts as your online location and brand name. Where possible we recommend using your business name with the main or .com extension (i.e. www.yourbusinessname.com). A country specific domain such as “.com.au” may incorrectly suggest a narrowed market focus. In addition .com domain names are slightly cheaper than their country specific counterparts.

If you do not already have a domain name we can assist in registering one. Domain charges (approximately $20 per annum) are your responsibility and are not included in our plans.

• Business Information

We send you an easy to complete document requesting business specific information needed to build your website. This includes your contact details and website requirements.

• Product Information

We request your product information in an Excel spreadsheet (i.e. your current price list). Typically this includes your product code, name, tax rate*, price*, long description* and associated picture file name* (* optional information). Most accounting systems export this information directly into an Excel readable, making its quick and easy. For assistance please contact us.

• Product Pictures (optional)

We request you send us your product images to be displayed on the website.

<back to top>

2. How long does it take

Your website will be up and running within 2 weeks of receiving your information and often a lot quicker. We can quickly update your site, so don’t delay getting online purely because information is currently unavailable.

<back to top>

3. Updating my website

We’ve taken the hassle and work out of web updates. Don’t spend hours updating your website, or worse leaving it to become obsolete. Simply send us the new information and we’ll update your site by close of the next business day. Best of all under our plans its absolutely free.

<back to top>

4. How does online ordering work

• Customer

Customers can order online in a secure and simple manner. To buy, customers simply click the product's “Buy” button. A running total displays relevant order details on every page. When finished customers click the checkout link to review, amend and / or complete the order. This includes entering their details and payment method (credit card, cheque or account). A confirmation email with the order details is automatically sent to the customer.

• You

As soon as an order is submitted, you receive a notification email with all relevant details. This includes the products purchased, customer billing / shipping details, method of payment etc. Credit card numbers are stored on a secure server, and can only be retrieved via a password-protected login. Payment processing is done via your existing merchant facilities.

<back to top>

5. What about pricing

Whether you show pricing online is up to you, and easily accommodated in the websites we create. Pricing is required when using online ordering.  

<back to top>

6. Restricting access to your website

We can restrict access to your website (i.e. a wholesaler may limit access to his retail clients) via a user name and password. When a users enters the restricted website area, they are prompted for a user name and password.

<back to top> 

7. What about pictures

Whilst having product pictures on your website is optional, we highly recommend including them. The cliché says, “A picture is worth a thousand words” and never more true than on the web. A quality picture and detailed description alleviates much of the uncertainly of buying online.

<back to top>

8. Functionality over fashion

Our websites are built to be functional ensuring users enjoy a consistent and hassle free online experience. We believe users are looking for a method to simply view, easily navigate and quickly purchase products. They do not expect or desire “works of art”. 

Arguably the most successful website, Google.com, demonstrates this concept. They have a plain white background, simple logo and search field. No flash introductions or complex graphics which tend to discourage regular users.

<back to top>

9. Is a $49 per month web store value for money

We believe our plans are outstanding value for money, at the equivalent cost of a cup of coffee a day. But don't simply take our word for it, see what some of our well known competitors are charging.  

<back to top>